Frequently asked Questions
1. Can i take one for a test ride?
Yep. To test ride a bike come see us in Düsseldorf.
2. Can you customise my existing Bike for me?
Love to. As long as you want it customised into a real cool racing bike.
3. What Frame size is right for me?
4. How does Payment work?
If you place your order we accept wire transfer payment or Paypal.
5. How are your Products shipped?
We have a lot experience in shipping bikes and parts around the world as you can see at our reports on ebay The bike will be packed properly in a stabile transport box and we will provide a track number.
6. Do you ship outside Europe?
Yes, we ship worldwide with dhl ( Within Germany the majority of items are shipped via a specialist for bike shipping.
7. How much does it cost to ship a Bike?
8. How much does it cost to ship Parts?
9. How long does it takes to ship a Bike?
Within Germany customers will receive their bike within 3-7 business days. The worldwide shipping depends on your destination. Please ask us.
10. Will i receive my Bike assembled?
All Eisenherz Bikes come 90% assembled. All you need to do is assemble the pedals and the wheels upon receiving the bike.
11. What to do when your Parcel is damaged?
The bike is packed very carefully and usually everythings goes well with the shipping. But please make sure, when the bike arrives, that theres no damage on the outer packaging. If so, please make immediately sure, that theres no damage at the bike. If your parcel is damaged, please hand it in at your Post outlet where a damage notification form will be filled in. The parcel will then be sent for a check of the packaging and content. Please Note: Acceptance of delivery voids any liability to freight company.
12. What does ”Eisenherz” mean?
„Eisenherz” means Ironheart, the german version of the hero in the comic strip „Prince Valiant”. For us our company name underlines our passion for steel.